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The following questions were developed in response to our interactions with Q-interactive™’s beta users. This list of FAQs will be frequently updated to incorporate new questions as they arise.


Becoming a Q-interactive User

Q-interactive is available now to purchase. You can place your order by calling 1800 882 385 (AUS) or 0800 882 385 (NZ) . Pricing can be found at http://www.helloq.com.au/pricing

If you are a current Pearson customer, you will not need to complete a Pearson Qualification Form. When your Q-interactive account is set up, Peasrson Customer Service will make sure your existing qualification level is applied to the Q-interactive account. This will permit you to access all digital assessments and subtests within Q-interactive that are within your qualification level.

If you are a new customer to Pearson, you will need to complete our online registration form, by clicking here.


Q-interactive Overview

Q-interactive is an evolutionary tool for professionals involved in the administration of psychological, neuropsychological and other diagnostic assessments. This new digital solution allows you to focus on what you do best through a portable, easy-to-use assessment system that provides 24-hour access to choose, administer and score clinical assessments while at the same time allowing you to capture and record critical client behaviours and nuances that are crucial to successful assessment and treatment.

Q-interactive has been designed to address the needs of the clinician that utilises interactive assessments. Q-interactive is both a web-based and tablet-based system. It provides you with the flexibility to create and manage your clients and create, administer, and score your assessment batteries. Whereby, Q-global is the newly designed web-based scoring and reporting platform that allows for some self-administered on-screen assessments to be administered.



The clinician’s device must initially be connected to the Internet so custom batteries you prepared for your client in Q-interactive Central can be synced and downloaded. Once this syncing has occurred, the tablets can be used off-line without Internet connectivity. Data gathered during an offline assessment will be saved locally (on the device) until it is reconnected to the Internet and synced back with Q-interactive Central. Be sure to use a secure Internet connection when using Q-interactive.

If you’re in an environment with secure Wi-Fi connectivity, Q-interactive can stay connected to the Internet and will save your data both locally and to Q-interactive Central throughout the administration.

Bluetooth is a wireless technology that allows your tablets to ‘talk to each other’ and pass information between them. We use Bluetooth to send test item stimuli (or image files) from the examiner’s screen to the client’s screen, and to receive a client’s ‘selection’ when they choose an answer on the screen.

Bluetooth does not need to be connected to the Internet to work. It is built into the devices and just needs to be enabled within settings on both devices. During administration, Bluetooth should be left on throughout. If the Bluetooth connection goes down accidently, a message will be displayed on the examiner’s device indicating that it disconnected. Once Bluetooth comes back up, the examiner’s device will indicate that in another message.

Within Q-interactive Assess settings, the two tablets you’re using need to be ‘paired’ and set-up with the same name so it knows which device to send information to. This may have to be done periodically, and should be checked if you can’t get the tablets to share stimuli. Pairing is very important in multi Q-interactive environments so the devices know which to share information with. See videos on HelloQ.com for pairing instructions.

Bluetooth, will drain your battery faster, so make sure you recharge after each administration or plug your tablet in during administration if you see it getting low. Your tablet will work while plugged in, you’ll just have to make sure you’re close enough to a power outlet or have an extension cord.

To learn more about how to set up Bluetooth on your tablet, watch the Q-interactive Show Me Tutorial, “Preparing your iPad for Optimal Assessment Experience”.

If you lose connectivity, there are a few ways to trouble shoot to regain connectivity. First, check your iPad Settings (Wi-Fi or Cellular Data) to ensure they’re working properly. If the Wi-Fi disengaged, try and reconnect to your Wi-Fi.

Once you reconnect, check to see if you’ve regain connectivity in Q-interactive—the program will automatically try to reconnect on its own once the connection is back up. If you still have connectivity problems, you should close down the application by hitting the main button on the iPad. This will pull you to the iPad home screen. At that point, double click the main hardware button and a panel will reveal at the bottom showing all the applications that are open. Touch the screen for a few seconds and the icons will start to jiggle, and a ‘minus’ sign will appear in the upper left corner. Touch the minus sign and the application will then be stopped. Restart Q-interactive and resign in. At the Home area, hit the sync button to save back to the Pearson server. At this point you should see syncing messages if connectivity is reestablished. If it is, go back to the test tab of the client you’re assessing and hit resume. You should pick up exactly where you left off when connectivity stopped.



The cloud is a popular term that refers to a database behind an application server. Typically, it includes the use of a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer. Q-interactive data is transferred from the iPad application to our application server over a secure connection and is stored in an encrypted database with best in class data security.

Personally Identifiable Information (PII) is currently stored on the secured Pearson server. This includes any information that you provide when filling in the Client Profile Form. All transfers to or from the web application to the iPad is over a secure connection.

With your data stored on the Pearson's secured server, you’re able to retrieve and upload it from any location 24/7. It’s a convenient, flexible way for you to manage your assessment sessions, providing you with freedom to conduct them where ever, whenever you need to. You no longer have to be in your office when you want to create an assessment battery.

Yes. You can access the policy here. The Privacy Policy explains how personally identifiable information is collected, handled and used.

Client data will be stored on Pearson computer servers located in Canada. The primary servers are located in Ontario, in the Toronto area. The back-up servers are located in British Columbia, in the Vancouver area.

The data is stored in Canada because of the nature of Canadian law, which has a global reputation for the protection it affords to personally identifiable information. Unlike the United States, Canada is recognised by the European Union as meeting the security requirements of the European Union for protection of personal data.

During the administration of an assessment or battery, data is saved on the iPad device and in an encrypted directory. The application also syncs data from this directory to the web application periodically over a secure connection to be stored in Pearson’s encrypted database. Client data on the system is protected through physical security and administrative safeguards.

Client data is stored on servers located in a secured data centre in Canada in a database that is encrypted with industry-standard high-security encryption.

When the data is transmitted or at rest, the data is encrypted using industry-standard Secure Socket Layer (SSL) technology.

Customer access to the system and the data is protected by password. Customers are responsible for safeguarding their passwords, and to change passwords periodically and whenever there is a concern about a possible compromise.

Personally Identifiable Information, including examinee data, is encrypted on the system. Encryption is utilised to prevent an unauthorised person from being able to see or use the data.

Pearson support people do not have access to personally identifiable client data. In the unlikely event that such access were needed to address a specific problem, specific procedures are in place to ensure confidentiality, for example we would require explicit consent from the customer and would obtaining a copy or authorisation of release of the data from the customer in order for Pearson support to have the data decrypted. System support staff personnel do not have access to, or control over, the encryption keys. The encryption keys are securely held and protected through physical and administrative safeguards in our Canadian facility.

Personally identifiable data cannot be used by Pearson for research except with your prior express written consent. Pearson may use statistically aggregate raw data in non-personally-identifiable form of test responses and other non-identifying information collected during the testing process for research, quality control, operations management, security and marketing purposes and to enhance, develop or improve the tests and testing processes. This non-identifiable raw data may be provided to researchers, test developers and Pearson contractors.



Q-interactive is a digital assessment platform that streamlines many parts of the assessment process. As the clinician, you can create client profiles, choose and customise batteries, and review scored data through a secure web-portal. Administration takes place on two tablets that “talk” to each other via a Bluetooth connection. You use one to administer instructions, record and score responses, take notes, and control visual stimuli. Your client uses the other to view and respond to stimuli. Therefore, to use Q-interactive the following hardware is required:

  • Two (2) Apple® Full Size iPad® (iPad 2 or newer*)
  • One (1) capacitive-enabled stylus

For an optimal Q-interactive experience, we recommend you use:

  • Antiglare screen covers to minimise glare from interior lighting
  • Durable cases to protect the iPads

Finally, while a personal computer with access to the Internet through a standard browser (e.g., Apple® Safari® 4.0 or higher Microsoft® Internet Explorer® 7.0 or higher, etc.) and iTunes® installed is not strictly necessary to use Q-interactive, it can be helpful when ordering subtests, exporting data, and to those clinicians administrating multiple Q-interactive installations for groups of users.

Pearson Clinical Assessment does not provide or sell any of the above hardware, all of which is available for purchase online and through Apple® retail stores.

*As new digital devices become available to consumers, the Q-interactive team will conduct compatibility tests. It is our intention that Q-interactive will be compatible with those digital devices that are most commonly used by our customers.

Yes, you may use your own iPad as long as it is an iPad2 or newer with 16 GB of memory or higher. Once you have been authenticated to purchase Q-interactive you may download the free Q-interactive app from iTunes on to your iPad. You will also need a second iPad for the client to see the test items and a stylus. You may purchase the additional hardware at a local retail store.

*As new digital devices become available to consumers, the Q-interactive team will conduct compatibility tests. It is our intention that Q-interactive will be compatible with those digital devices that are most commonly used by our customers.

Q-interactive is not currently available for Android tablet users. However, as the Android technology advances, opportunities to have Q-interactive available for Android tablets will be explored.

In speaking with clinicians, they believed using a desktop or laptop during the administration of a battery would create a barrier between the clinician and the client. Using tablets addressed this concern and was tested during the equivalency studies.

As with all new digital technology, Pearson continues to ensure the latest iPads can be supported with Q-interactive. Performance testing has been conducted using the iPad 4. The results confirm that you can use Q-interactive on the iPad 4.

Ultimately, it is the clinician's decision on which hardware to purchase. Presently, Q-interactive operates on the iPad 2, iPad 3, and the iPad 4.

Because of the screen size and the amount of content assessments our customers interact with we cannot support the validity of tests delivered via the iPad mini and do not currently support its use with Q-interactive.

As new tablet technologies are available, Apple may decide to no longer service older iPad models. Ultimately, it is the clinician’s decision on which iPad he/she wants to purchase.



Subtest substitution can be performed within the Results tab that is accessed from the Home screen on the iPad. When viewing composite scores for a test, select the "Gear" icon next to the composite score that contains the spoiled subtest. Within the popover that appears, select “Enable Substitution & Proration” and select the subtests that you would like to use to derive the composite score. It is important to note that subtests can not be substituted once the test has been transferred to Q-interactive Central. Thus, it is important to make final decisions about substitution and proration before transferring an assessment off of the iPad.

A primary goal of Q-interactive was to be able to link to the extensive previous research on the validity of the assessment tools offered through Q-interactive. In order to do this, scores on the digitally adapted administration must be comparable to those of the paper version. Having the exact same items allowed this to be possible.

Yes, as with the paper/pencil tests, the subtests available on Q-interactive offer sample items that are intended to teach the task. These sample items also provide clients with an opportunity to familiarise themselves with the technology prior to taking test items.

Prior to making a subtest available on Q-interactive (unless an equivalent subtests has been validated as equivalent previously), Pearson conducts an equivalency study of the individual subtest to ensure the results of each subtest are equivalent whether a client takes the subtest on Q-interactive or in the traditional paper/pencil format. In the study of equivalence, subtest score differences between versions have resulted in effect sizes of less than .20. Pearson publishes the findings from each equivalency studies, which you can access on HelloQ.com.au.

Yes, Q-interactive presents you with an option of starting at the appropriate Item for those suspected of intellectual disability or the standard start point as well as the option to continue administering items after a respective discontinue rule has been reached. Even when these options are selected, however, the system computes the subtest raw score total so that standardization scoring rules are applied.

Pearson does not recommend adjusting scores based on the method of administration for two reasons. The first is that the format effects in the equivalence studies are generally small and not statistically significant (meaning that they may be due to sampling error), and all are well below the subtests’ standard error of measurement. The effect-size statistic tells how large the format effect is in standard-deviation units, and the Q-interactive research program set as a goal that format effects on subtests should be 0.2 or less—that is, no more than one-fifth of a standard deviation, or three-fifths of a point on the Wechsler subtest scale.

For the WAIS-IV, only one subtest (Picture Completion, a supplemental subtest) has a statistically significant administration format effect, and its size is only one-half scaled score point (with lower scores on Q-interactive than on standard administration). For the WISC-IV, four subtests have statistically significant format effects, but only two of them (Matrix Reasoning and the supplemental Picture Completion) reach the threshold of 0.2; scaled scores from a Q-interactive administration of these subtests average about one-half to three-quarters of a scaled score point higher than those from a standard administration.

A second reason for not recommending score adjustment is that the format effects on individual subtests have little impact on index scores. FSIQ scores using Q-interactive and standard administrations are virtually identical on the WAIS-IV (0.1 index score point lower with Q-interactive) and very close on WISC-IV (1.5 points higher with Q-interactive). On the indexes, the WAIS-IV and WISC-IV format effects are: Verbal Comprehension, -1.4 and 0.3 index score points; Perceptual Reasoning, 0.6 and 2.4 points; Working memory, -0.9 and 1.3 points; and Processing Speed, 1.5 and 0.5 points. (Positive values indicate that scores with Q-interactive tend to be higher.)

In the research studies, there was no indication of greater format effects for younger or older examinees, or for examinees who were lower or higher in ability.

To access an administered battery, log onto Q-interactive Central via Qiactive.com and tap on the Assessment tab. Here you can access to batteries that are in Preparation, Awaiting delivery to the device, in Administration and scoring, or are awaiting reporting or exporting.

You can also access archived batteries from the same screen. Tap on Archived Assessments under My current assessments, which is located on the left side of the screen.

A test battery that has been administered to a client can not be deleted. However, you can archive a battery. After you have transferred your assessment battery from Q-interactive Assess to Q-interactive Central, you need to log into Q-interactive Central via Qiactive.com and tap on the Assessments tab. Given the assessment has been scored, the battery is located under the Reporting and Exporting section on the Assessment home screen. By scrolling down you can see this section. Tap on the assessment battery name and you will have access to its results, including observational notes and the captured responses you wrote. Tap on Archive to archive the battery.

Some subtests may require manipulatives such as Block Design Blocks or response booklets. For these subtests, you can either use your own materials if you own the physical test kit or you can purchase these manipulatives by either calling Pearson's Client Services Team or visiting HelloQ.com.au/Pricing.

It is not currently possible to upload local normative data into Q-interactive. However, this has been identified as a potential benefit of digital assessment and will be explored.

Item responses can be handwritten by the examiner, these are digitally captured. The clinician reviews the writing sample and scores it based on the same criteria outlined in the paper/pencil subtest instructions.

For all subtests, subtest raw and scaled scores are calculated automatically.

For WISC-IV and WAIS-IV: Index scores, index comparison scores, and subtest strengths and weaknesses are available in Q-interactive Assess, as areproration and substitution. Subtest, index, and index comparison scores are transferred to Q-interactive Central. Scaled scores, raw scores, composite/index score (e.g VCI, PRI), subtest comparisons and FSIQ on Assess and Central for the WISC-IV and WAIS-IV.

For CVLT-C and CVLT-II : A number of the most widely used scores were identified and will be available in both Q-interactive Assess and Central. For CVLT-II and CVLT-C, raw scores, t-scores, z-scores and confidence intervals are available.

For D-KEFS: All primary scores will be available in Q-interactive Assess and Central, and select supplemental scores will be available in Q-interactive Assess.

Currently, Q-interactive provides majority of the scores that are found in the Scoring Assistants. To access these scores, clinicians can export them into a spreadsheet. Enhancing the reporting of results within Q-interactive is a priority for Pearson. We are currently working with customers as we expand this functionality. These enhancements will be available in future Q-interactive updates.



Due to legal requirements, every six months, you will be prompted to accept these policies upon log in. This alert will also display if changes are made to these policies. To accept these terms, scroll down to the bottom of the screen and tap on the acceptance box and then on submit.

Yes, within Q-interactive Central you have the convenience of creating a client profile and/or a battery from your tablet or your laptop/desktop. To create a client profile or battery, you will need an Internet connection, which is accessible from your laptop, desktop or tablet.

No, audio files can not be saved at this time. Therefore, before you transfer a completed assessment from the iPad to the Pearson secured database, it is important that you listen and capture any data you need from the audio file because once the assessment is transferred to Pearson’s encrypted database, the audio files will be deleted from the iPad and no longer accessible.

Log onto Q-interactive Central via Qiactive.com and tap on the Client Tab. To access a client’s profile either scroll down the client list or search for the client via the Find by function. Tap on the client’s name to access his/her profile.

No, Q-interactive will not permit the removal of client profiles. However, any client profiles that are inactive, you may archive by going to the Clients tab in Choose, clicking on the client's name, and then on the Archive button.

You can print a client’s profile or battery score summary by pressing down the Function (Fn) and Print Screen (Prt Sc) keys. There is consideration to add a print function within Q-interactive.

The application background syncs data from the iPad to the web application server periodically during administration when the device is connected to a network. Sync is a manual option in the home screen in the event an examiner would like to pull additional assessments down that have been staged on the web application. Transfer is used when an assessment is finished and scoring reconciliation is complete; then an examiner can use ‘Transfer’ to sync assessment data and permanently remove the assessment and associated files from the iPad.

After you have completed a subtest, you can access your client's responses by tapping on the "Sidebar" icon, which looks like a list and is located in the left side of the top navigation bar. Once you have tapped on the Sidebar icon, you will see your client’s responses to each subtest administered

Before a subtest is discontinued, an alert message displays asking you to confirm this action. If you decide not to discontinue a subtest, you can cancel this function by tapping on the "X" in the upper right corner of the alert message. However, once you have discontinued a subtest you can not retrieve it.

Customers were actively involved in guiding the designing of Q-interactive and suggested administration guidelines. One of the goals when developing Q-interactive was to ensure the design format would not impede or distract a client during an assessment session. Throughout our beta testing, we experimented with both a keyboard and stylus and determined that using a stylus to capture client responses was less invasive to a client than a clinician using a keyboard.



Q-interactive has developed a variety of training opportunities, tailored to potential and new users. We will continue to develop new training resources based on customer needs. To view our training resources, visit HelloQ.com.au/Support. In addition, a series of video "Show Me" Tutorials have been recorded and are exclusively available to Q-interactive customers. Instructions on how to access these video tutorials are provided in your Q-interactive Welcome email.

Training webinars will become available over the next few months. To keep informed about the webinars, go to the Contact Us page and fill out the form to receive updates on the webinars.



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