Support

FAQs, Videos, Customer Support Team, and Webinars

While Q-interactive^™ is easy to use, you’ll need to first familiarise yourself with it. Here, we provide several training and support resources to help you get up to speed with it, and have an optimal experience using it.

For your convenience, we’ve provided a list of the most commonly asked questions organised by categories, plus several video modules, all of which you, as a Q-interactive customer, can access 24 hours a day, 7 days a week. We have also developed several webinars which you can either attend or watch archived recordings at your convenience. Our Customer Technical Support Team is also available, if you would rather speak with someone directly.

User Guides

1. Preparing Your iPad for Optimal Assessment Experience

2. Getting Started with Q-interactive Step-by-Step Instructions

3. An Overview of Q-interactive Central Step-by-Step Instructions

4. Familiarising Yourself with Assess Step-by-Step Instructions

5. Archiving and Exporting Assessment Battery Step-by-Step Instructions.

6. Q-interactive Site License Administrator - Set up a New User

7. Q-interactive Set-up Guide

Customer Technical Support

The Pearson Customer Technical Support Team is dedicated to providing technical support to our Clinical Assessment Customers. Located in Sydney, Australia and supported by our International Technical team located in San Antonio, TX and Bloomington, MN, this team is knowledgeable about Q-interactive and other digital products developed by Pearson. They are here to assist you with:

• Assistance/troubleshooting with setting up your digital devices
• Support for creating client profiles and customised batteries
• Digital device configuration for administration
• Network Setup
• Hardware settings
• Hardware setup
   

You can contact our local support team Monday – Friday from 8:00 am-5:30 PM (AEST) as follows:
Australia – 1300 4 PEARSON (1300 473 277)
New Zealand – +64 9886 9536
info@pearsonclinical.com.au

Video Tutorials at Your Pace

While we took great strides to design Q-interactive to be intuitive, we understand that there will be a learning curve for new users. Therefore, we have developed several brief, focused video tutorials that address various aspects of Q-interactive including:

• Preparing your iPad for Optimal Assessment Experience   
• Q-interactive Overview    
• Q-interactive functionality- review of attributes  
• Creating a Client Profile   
• Customising a battery and scheduling a session with client
   

These step-by-step training videos are available to Q-interactive customers via Q-Interactive Central.